Privacy Policy

Who is responsible

DMG Tech International L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.

Questions about this policy: info@dmg-international.ae

Cookies and analytics

This website uses Google Analytics to understand which pages are read and how people arrive. It sets cookies and sends data to Google.

Nothing is set until you accept. When you first visit, a banner asks. Until you choose to accept, this site sets no cookies and makes no request to Google at all. You can change your choice at any time using Cookie settings at the foot of any page.

Your choice is stored in your browser’s local storage rather than in a cookie, so declining does not require us to set one.

Which cookies, what they do, how long they last and what Google receives are set out in the Cookie Policy.

We do not run advertising tracking and we do not build profiles of individuals. Fonts are served from this website rather than from an external provider, so page loads send no request to a font host.

When you send an enquiry

The enquiry form sends what you type to DMG by email. It is processed on the server that hosts this website and delivered to info@dmg-international.ae over an authenticated connection.

This website does not keep a separate database of enquiry content. Your enquiry lives in the mailbox it was sent to, in the same way an email you sent directly would.

Technical and security data

Limited technical data is processed temporarily to protect the form and the site from abuse. This is separate from the content of your enquiry and covers:

• Ordinary web-server logs, kept by the hosting provider in the normal course of running a server.
• Form-protection values. To stop the form being submitted repeatedly by automated means, the site records a one-way keyed hash of the network address a submission came from. The address itself is not stored. These values are deleted automatically after 24 hours and are used for no other purpose.

What we do not do

We do not sell or rent your information. We do not use it for advertising. We do not build a profile of you. We do not share enquiry content with anyone outside DMG except where we need a service provider’s help to answer you. Where that happens, we tell you.

Where your information is processed

This website and its email are hosted by Tasjeel on servers located in Dubai, United Arab Emirates. Ordinary web-server logs and the enquiries you send are stored there.

Until 18 August 2026 this website and its email were hosted in France, and a copy of the data stayed on that server after the move. Our hosting provider confirmed in writing on 24 August 2026 that the old account has been deleted, and we checked the server ourselves the same day. Everything now runs from Dubai. We leave this here rather than removing it, because where your information has been is part of the answer to where it is.

Outbound email is a separate matter, and we would rather be plain about it. Email sent from this domain passes through a third-party spam-filtering service before it reaches the recipient. Tasjeel has confirmed to us in writing that this service chooses its gateway automatically based on proximity, that the gateway rotates between locations, and that neither we nor Tasjeel can fix it to a particular country or switch it off on our hosting plan.

So while your enquiry is stored in the UAE, an email leaving us may pass through a server outside it, and we cannot tell you in advance which country that will be, because it changes. We would rather say that than name a country that is only sometimes true.

We also asked Tasjeel what contractual safeguard covers processing outside the UAE. Their written answer was: none. We record that here because you are entitled to know it, not because we are comfortable with it.

If you would prefer nothing of yours to leave the UAE at any point, contact us by telephone or WhatsApp rather than using this website or email.

If you accept analytics, that is a second transfer and a separate one: Google processes analytics data on its own infrastructure outside the United Arab Emirates, including in the United States. It is entirely optional and nothing on this site is withheld if you decline. The Cookie Policy sets out what Google receives.

Keeping information

Enquiry emails are kept while they remain commercially relevant and are then deleted in the ordinary course. We do not set an arbitrary period, because the right length depends on what the enquiry was and whether it became business.

The form-protection values described above are deleted automatically after 24 hours. Ordinary web-server logs are kept by the hosting provider under its own arrangements.

Your rights

Under UAE data protection law you have rights over the personal data DMG holds about you. For this website that means, in practice, the enquiry you sent and the correspondence it became.

A copy of what we hold

You can ask what personal data we hold about you, and receive a copy of it.

Correction

If something we hold about you is wrong or incomplete, you can ask us to put it right.

Deletion

You can ask us to delete your enquiry and what followed from it. The limits below are real and we would rather state them than surprise you with them.

Restricting or stopping processing

You can ask us to stop using your information, or to limit what we do with it while a question about it is being resolved.

Objecting

You can object to our processing your information.

Transferring what you sent

You can ask us to give you what you sent in a portable form, or to pass it to someone else where that is technically workable.

Complaining

You can complain to the competent UAE data protection authority. We would rather you raised it with us first, but that is your right and it is not conditional on contacting us.

We do not make automated decisions about you and we do not build a profile of you, so the rights that concern automated decision-making do not arise here.

How to make a request

Email info@dmg-international.ae with “Data request” in the subject line, and tell us what you are asking for.

So that we never hand one person’s information to another, we need to be reasonably satisfied that you are who you say you are. The simplest way is to write from the same email address you used to contact us. If you cannot, tell us enough about the enquiry, roughly when you sent it and what it concerned, for us to find it.

There is no charge. We will acknowledge your request and respond within 30 days of being able to identify you, or sooner where the law requires it. If a request is complex enough to need longer, we will tell you that, and why, before those 30 days are up.

Where we cannot do everything you ask

We cannot always delete everything. Where a record has to be kept, because a matter is still running, because a law or a regulator requires it, or because it is needed to establish or defend a legal claim, we will keep that record, tell you we have kept it, and explain why.

Some information genuinely cannot be traced back to you. The form-protection values described above are one-way keyed hashes of a network address, held for 24 hours. We cannot reverse them to identify a person, which means we can neither retrieve them for an access request nor single yours out for deletion. They expire on their own.

Ordinary web-server logs are held by our hosting provider under its arrangements rather than ours.

Changes

If this policy changes, the revised version appears here with its date.